ELECTRONIC RECORDS MANAGEMENT SKILLS NEEDED BY SECRETARIES FOR EFFECTIVE JOB PERFORMANCE IN PUBLIC UNIVERSITIES IN SOUTHWEST, NIGERIA

Abstract

 

 

The study investigated the office records management skills needed by secretaries for effective secretarial performance in public Universities in Southwest, Nigeria. Survey research design was used in the study. The population for the study consisted of 1366 secretaries in fourteen public Universities in South-west Nigeria. Through Yaro Yamane’s model, a sample size of 309 secretaries was selected to participate in the study. Researcher’s self-designed questionnaire using a five point rating scale of Very Highly Needed (VHN) 5, Highly Needed (HN) 4, Moderately Needed (MN) 3, Less Needed (LN) 2 and Not Needed (NN) 1, was used for data collection. The instrument was validated by 3 experts and was tested for reliability using Cronbach Alpha Statistics which yielded a coefficient of 0.86. Data collected was analyzed using mean and standard deviation to answer the research questions and t-test to test the hypotheses. The findings showed that skills in word processing, database management and computer assisted retrieval are needed by secretaries for effective secretarial job performance in public Universities in Southwest, Nigeria. Results from the testing of hypotheses revealed that there is no significant difference in the mean ratings on the word processing skills needed by secretaries for effective secretarial performance; there is no significant difference in the mean ratings of male and female secretaries on database management skills and computer assisted retrieval skills needed by secretaries for effective secretarial performance in public Universities. It was recommended that Secretaries should constantly updated on their electronic record management skills for better job performance. It was concluded that skills in word processing, database management and computer assisted retrieval are needed by secretaries for effective secretarial job performance in public Universities in Southwest, Nigeria.

 

Keywords: Electronic Records Management, Skills, Secretaries, and Job Performance